📜 Terms & Conditions
Last Updated: 29/12/2025

Welcome to Poofs & Floofs, your destination for pet supplies in Kuwait. By using our website and purchasing our products, you agree to the following terms and conditions:

1- Products

• We offer a variety of pet supplies, including food, toys, accessories, and grooming products.

• All images and descriptions on the website are for display purposes only; colors or details may vary slightly from reality.

2- Orders & Payment

• All information provided during the order process must be accurate and complete.

• We accept the payment methods available and specified during checkout.

• We reserve the right to reject or cancel orders in special cases, such as stock shortages or incorrect information.

3- Delivery

• Delivery is available within Kuwait only.

• Delivery time is determined based on your address and selected shipping method. We make every effort to deliver on time.

4- Intellectual Property

• All website content, including images, logos, texts, and designs, are the property of Poofs & Floofs and may not be used without prior written permission.

5- Amendments

• We reserve the right to modify these terms and conditions at any time. Updates will be posted on this page.

🔒 Privacy Policy
Your privacy is important to us at Poofs & Floofs, and we are committed to protecting your personal information:

1- Information We Collect

• We collect information you provide while using the website, such as your name, phone number, and delivery address.

• Technical information such as IP address and device type may also be collected.

2- How We Use Information
We use your information to:

• Process your orders

• Improve our services

• Send updates about orders or promotional offers (with your consent)

3- Information Protection

• We use appropriate security measures to protect your information.

• We do not share your data with third parties except for operational necessities, such as delivery or payment processing.

4- Cookies

• The website uses cookies to enhance your browsing experience.

5- User Rights

• You have the right to access, modify, or request deletion of your personal data at any time via the website.

🔄 Return & Exchange Policy
At Poofs & Floofs, we value our customers’ satisfaction, so you have the right to return or exchange a product within 14 days of receiving it in the following cases:

• The product arrives damaged or broken.

• The product received does not match your order.

Products must be unused and in their original packaging. You must contact us within the specified period and provide a clear photo of the product along with your order number.